AI agents and copilots for travel
A chatbot tells a guest where the spa is. An AI agent for travel operations books the treatment, then logs it in your PMS. We build agents for your guests and copilots for your staff. Dispatchers get one-click route recovery. Travel advisors get quotes drafted straight from their inbox. Guardrails keep every agent away from unconfirmed rates. And you own the code.
Industry leaders we work with
AI agents and copilots we build for travel
Virtual concierge agents
Room service at midnight, a late checkout, and extra towels requested in Portuguese. Agents that COAX Software builds handle it across web, app, WhatsApp, SMS, and voice. RAG keeps answers tied to your knowledge base. Orders go into your PMS and POS. Over 50 languages. Multiple currencies.
Travel planning copilots
Travelers rarely know where to go. They know how they want to travel. Persona quizzes integrated into AI travel agents turn that into a multi-day itinerary they can book. Hotels, activities, and transfers land in a single priced cart.
Back-office copilots for travel advisors
Advisors lose hours copying flight details from PDFs into proposals. Our copilot reads GDS feeds, emails, and mid-office PDFs. It spots each flight, hotel, and transfer, then builds the mobile itinerary. Quotes draw on synced client preference profiles.
Dispatch and exception copilots
A transfer runs late, and three connections wobble behind it. The copilot spots it in real time. Your dispatcher gets a recovery route, ready to approve with one click. Passengers receive revised ETAs in their own language automatically.
In-cab driver voice copilots
It’s hard for drivers to read a screen at 80 km/h. Our voice copilot calls out hazards, speed limits, and schedule buffers. Hands stay on the wheel. Alerts a driver flags as noise get suppressed.
Housekeeping and workforce copilots
Check-ins spike at 3 p.m. Your cleaning queue doesn't know that. Our copilot rebalances housekeeping tasks against live front-desk demand. On the hiring side, an OpenAI agents for travel writes job posts and verifies credentials. Candidates get matched to specific shift criteria.
Direct booking and pre-arrival agents
A follower taps your Instagram story and books inside a minute. Our widgets load in under a second. Before arrival, the agent verifies ID through AAMVA or DVLA checks. Payment gets pre-authorized. A digital key then opens the room's smart lock. Upgrade, spa, and late-checkout offers appear at the right step.
AI search readiness
ChatGPT and Perplexity now answer "where should I stay?" We structure property and destination content so those engines quote yours. Your site becomes the source of truth.
Our delivery roadmap for travel AI agents
We start with real conversations.Call transcriptions and guest logs analyzed with AI research tools.Agent goals, allowed actions, and human handoffs written as specs.
Deliverable: living specification, agent action list
Agents need clear contracts with every system they touch.Schema and API contracts for PMS, CRS, GDS, and ERP. Escalation rules for every action that needs human sign-off.
Deliverable: API contracts, architecture blueprint
Our AI-powered factory writes code fast. Guardrails decide what ships. Unit and integration tests catch hard errors like wrong rates.LLM judges score agent trajectories against rubrics.
Deliverable: tested AI agents for travel products, guardrail suite
Launch starts the learning loop.Anomaly monitoring flags odd agent behavior in production. Sense-and-respond telemetry feeds fixes into the next sprint.
Deliverable: monitoring dashboard, release notes
What our AI agents and copilots deliver
85%
Fewer manual customer notifications with an LLM agent at DriveIQ AI
35%
Fewer support tickets once proactive delay messaging went live
31%
More dispatcher route capacity from one-click auto-recovery
98.7%
Verification precision from a recruitment assistant at DrivenPeople
89%
Candidate match rate against specific shift criteria
40%
Profit increase after MICRM launched its journey package builder
60 s
Checkout time in Hosty's direct-booking widgets
Our AI agent technology stack
AI and LLM engines
OpenAI
GPT-4o
LangChain
RAG pipelines
LLM intent evaluators
Travel and spatial APIs
Nezasa
Katanox
Hyperguest
Mapbox
Google Places API
Mobile and Front-End
React Native
Flutter
Swift
Kotlin
React.js
Webflow
Payload CMS
Back-End and cloud
Node.js
Ruby on Rails
Python
Docker
AWS
Enterprise and payment integrations
Stripe
Xero
HubSpot
Freshchat
Mailjet
Twilio
Our AI agents are backed by real work
Why choose COAX Software for AI travel agents and copilots?
Agents with write access
Read-only bots just repeat your website. Our agents connect to PMS, CRS, GDS, and ERP databases. They modify bookings and open work orders themselves.
Logistics-grade scheduling math
Our assignment and shift models were built for 500-vehicle fleets. Hotel housekeeping inherits that same math. So do transit rosters.
One inventory to avoid parity gaps
Sabre, Amadeus, Katanox, Hyperguest, and tour APIs all speak differently. We sync them into one live inventory. Your agent never quotes two prices for the same room.
Your code, your models
Every agent, model, and markup rule engine belongs to you. It sits on your balance sheet. There will be no SaaS vendor holding your roadmap within limitations.
FAQ
An agent acts on its own within the limits you set. A copilot recommends, and your staff decides. Guests usually talk to agents, while dispatchers and advisors use copilots.
Only if you allow it. Every action gets a defined human handoff during spec work. Low-risk changes run automatically. Anything touching rate exceptions can wait for a person.
50+, with multi-currency formats built in. Guests write in their own language. Answers come back in it, grounded in your property data.
Yes. It ingests GDS feeds, confirmation emails, and mid-office PDFs. Segment detection pulls out flights, hotels, tours, and transfers. Your advisor reviews a finished mobile itinerary.
No. It gives them more reach. The copilot flags delays and proposes a recovery route. Your dispatcher approves it in one click.
We aggregate live inventory from GDS, Katanox, Hyperguest, and tour APIs. Rates stay in parity across every source. The agent only offers what's confirmed bookable.
Yes. The pre-arrival agent verifies ID through AAMVA or DVLA databases. It pre-authorizes payment and issues a digital key for smart locks. Guests walk straight to their room.
What we’ll do next?
1
Contact you within 24 hours
2
Clarify your expectations, business objectives, and project requirements
3
Develop and accept a proposal
4
After that, we can start our partnership
