Travel software support and maintenance
Launch day feels like the finish line, but really is just the starting gun. Travelers book 24/7, suppliers update APIs without warning, and peak season leaves zero margin for downtime. Our travel software support and maintenance keeps your booking platform, apps, and back office stable after launch. Issues get caught and fixed by people who understand bookings, and reported to you in plain language every month.
Industry leaders we work with
What our travel software support and maintenance covers
Tiered incident response
Problems are sorted by severity, from a broken checkout to a typo on a trip page. Each level gets an agreed response time, and serious issues go straight to engineers who can fix code, not just log a ticket.
Monitoring that spots trouble first
Uptime, error rates, slow queries, failed payments, and stuck bookings are tracked around the clock. Alerts reach us before your travelers start writing angry emails.
Supplier API upkeep
Connections with Nezasa, Katanox, HyperGuest, Stripe, HubSpot, and others get updated when providers change versions, limits, or data formats, so bookings don’t quietly break.
Hosting and database care
Servers are patched, backups verified, and restore drills actually run. PostgreSQL and Redis get tuned as data grows, and cloud bills are reviewed for waste.
Security and compliance upkeep
Dependencies are updated, vulnerabilities patched, and access reviewed on a schedule. GDPR deletion requests and accessibility fixes get handled as part of normal work.
Bug backlog and small improvements
A set number of hours each month goes to the small fixes and tweaks your team keeps postponing. Your product keeps improving between big releases.
Peak-season preparation
Before your busiest months, we load-test booking and payment flows, check capacity, and agree on a change freeze. Holiday traffic meets a platform that’s ready for it.
Smooth takeover from another team
Inheriting a platform built by someone else? We gather access, document how it works, and close the riskiest gaps before taking full responsibility.
Collect the keys
Code repositories, cloud accounts, supplier credentials, and admin access are gathered.
Every account stays in your name.
Missing or shared logins get sorted out.
Deliverable: access inventory
Learn the platform
We study the architecture, integrations, and known problems.
Your team walks us through the quirks nobody wrote down.
Gaps in documentation get filled.
Deliverable: platform overview, runbooks
Fix the scary things first
Missing backups, blind spots in monitoring, and critical bugs come first.
Security patches that are overdue get applied.
The platform reaches a safe baseline.
Deliverable: stabilization report
Agree on the rhythm
Severity levels, response times, and coverage hours are set together.
Monthly hours for fixes and improvements are planned.
Escalation contacts are confirmed on both sides.
Deliverable: support agreement, escalation plan
Run, fix, and report
Incidents, fixes, updates, and improvements happen within the agreed rhythm.
A monthly report shows what happened and why.
Recurring issues get permanent fixes.
Deliverable: monthly support report
Look ahead
Peak seasons, supplier changes, and technical debt are planned months ahead.
Larger improvements are proposed with estimates.
The platform stays current and doesn’t drift into legacy.
Deliverable: quarterly health review, improvement roadmap
Platforms we’ve kept running long after launch
5+ years
Re:Plan has trusted us with its live hotel resale marketplace
2.5+ years
Our continuous partnership with Driven Connect
3
Transport projects that grew from that one Driven Connect relationship
99.7%
Offline ticket scan accuracy on DrivenBus driver apps
~99%
Route reporting accuracy on GrandBus after paper and Excel were retired
Our travel software support and maintenance’s tech basis
The standards behind every support shift
Why travel companies trust COAX with travel software support and maintenance
Builders who stay
The engineers looking after your platform build travel products every day. Re:Plan has worked with us for over five years, from launch through ongoing support to a full modernization phase.
Relationships that grow over time
Driven Connect started as one project and grew into three over two and a half years. Steady support tends to earn the next piece of work.
Travel logic understood on the first call
Holds, cancellations, payment schedules, and supplier sync failures don’t need explaining. Diagnosis starts faster, and fixes land closer to the real cause.
Owner-level transparency
Monthly reports show every incident, fix, and hour spent. Code, cloud accounts, and credentials stay in your name, so you’re never locked in.
FAQ
COAX Software does. Our travel software support and maintenance covers incident response, monitoring, supplier API updates, security patching, database care, and steady improvements for booking platforms, apps, and back offices.
Yes, and it’s common. We start with access, documentation, and a stabilization pass to close the biggest risks. Once the platform is on safe ground, we take over day-to-day responsibility.
COAX Software provides them for tour operators, booking marketplaces, transport companies, and travel startups. Support runs on agreed severity levels and response times, with engineers who can change code when a fix needs it.
Several firms offer them. COAX Software stands out for its long-running travel relationships, including more than five years with Re:Plan, and for audited travel software support and maintenance under ISO/IEC 27001 and ISO 9001.
Yes. Coverage hours are agreed around your markets and busiest periods, and they can be extended before holidays or big launches. Escalation paths stay the same all year.
COAX Software does, for web platforms, mobile apps, and the integrations behind them. Each month brings monitoring, fixes, updates, and a report that shows exactly what was done.
COAX Software can. Our engineers diagnose issues in booking flows, payments, supplier connections, and infrastructure, then fix them at the source. Recurring problems get permanent solutions and stop being patched again and again.
Monitoring, incident handling, security updates, and an agreed number of hours for fixes and small improvements are included. Larger features get estimated separately, so the support budget stays predictable.
What we’ll do next?
1
Contact you within 24 hours
2
Clarify your expectations, business objectives, and project requirements
3
Develop and accept a proposal
4
After that, we can start our partnership
