Minimize downtime and maximize performance with 24/7 proactive IT solutions. Our experts guarantee that your systems continue to be safe, up to date, and reliable in supporting your main business operations.
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COAX is your IT maintenance service provider that stays after going live.
As your dedicated IT maintenance company, we deliver ongoing IT support that keeps your systems running at peak performance. Our work doesn’t end at launch: COAX’s software support service offers post-production incident management, enhancements, infrastructure, website, and app support, ensuring your digital solution is steadily evolving for peak functionality.
Comprehensive IT maintenance services
Never let tech issues slow you down. Our 24/7 technical support team keeps your systems running smoothly with proactive monitoring, instant issue resolution, and expert troubleshooting. Backed by comprehensive software maintenance support, we ensure your applications stay optimized, secure, and always available, so your business never skips a beat.
Our IT software support team specializes in rapid bug fixing and issue resolution, diagnosing problems at the root, and deploying timely solutions. From glitches to crashes, we ensure your systems run flawlessly with thorough testing, proactive patches, and seamless updates, keeping performance sharp and downtime minimal.
COAX’s product support services include 24/7 monitoring, real-time diagnostics, and data-driven optimization to ensure seamless operation. As more than just a third party maintenance provider, we proactively fine-tune systems, resolve inefficiencies, and implement upgrades.
Our support & maintenance team delivers strategic upgrades and new features that keep your software ahead of the curve. From performance-boosting optimizations to cutting-edge functionality, we turn updates into opportunities for growth.
Our software maintenance and support services include in-depth system health checks to identify vulnerabilities, inefficiencies, and opportunities for optimization. Through rigorous diagnostics and performance analysis, we ensure your infrastructure remains secure, stable, and aligned with your business needs.
Keep your business running smoothly, no matter what. Our software maintenance and support services include reliable backup and recovery solutions designed to protect your critical data. We create automated, secure backups and perform regular integrity tests to ensure your information is always available when you need it.
Proactive security updates and patches form a critical layer of defense against evolving cyber threats. Support and maintenance projects deliver these vital protections through timely security updates and patches to shield your systems from vulnerabilities. We handle the entire process, from testing to deployment, ensuring your software remains secure.
Post production support for your needs
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Web applications
Keep your web applications running at peak performance. Top third-party maintenance providers like COAX deliver specialized post-production support, from security patches to performance optimization. We handle everything from bug fixes to version upgrades, minimizing downtime while maximizing reliability.
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Desktop applications
Eliminate crashes and compatibility issues with precision maintenance. Our maintenance service providers deliver driver updates, Windows OS patching, and performance tuning tailored to your proprietary desktop environment.
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Embedded and IoT software
Keep your embedded systems and IoT devices running optimally with specialized software support services. Our experts handle real-time OS patches, driver updates, and low-level firmware maintenance for your unique hardware configurations.
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Mobile applications
Ensure seamless user experiences with timely SDK updates and crash analytics resolution through comprehensive software product support. Our specialists handle platform-specific optimizations, memory leak fixes, and battery efficiency enhancements for both iOS and Android environments.
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Cloud solutions
Optimize costs while ensuring reliability through proactive maintenance support services. Our experts handle auto-scaling configurations, container orchestration patches, and cloud-native security updates across AWS, Azure, and GCP environments.
Real results, real clients
Why choose our IT maintenance company
24/7 availability
We create responsive ecommerce design that automatically adjusts product displays, shopping carts, and payment flows to work perfectly on any device. No lost sales — your store works flawlessly on any device.
For travel & hospitality
COAX specialists design booking interfaces that reformat on the spot, showing full itineraries on desktops while prioritizing check-in buttons and mobile boarding passes on phones. You get fully functional booking tools on all devices, reduce drop-offs, and keep customers.
For transportation & logistics
We are your responsive website design company that optimizes tracking interfaces to display real-time shipment data on truck dashboards, warehouse tablets, and executive desktops. Multi-role dashboards mean desktop control, mobile simplicity, and one synchronized system.
For finance
Our developers build secure, responsive dashboards that adapt to financial data. Banking forms and payment flows automatically simplify on phones with touch-friendly inputs, while keeping all compliance fields accessible for desktop users completing lengthy applications.
For healthcare
At COAX, we know that lifesaving situations and patient support require the best responsive web design services. We ensure systems display medical forms legibly on phones and desktops. With us, doctors get detailed analytics, while patients access test results on mobile.
For construction
Our experts optimize project management tools to work on-site — blueprints stay zoomable on tablets, and bid forms are simplified for quick mobile submissions. You get dual dashboards with field rugged, office optimized, and the same live data everywhere.
How we run IT support and maintenance projects
Initial consultation to understand your needs
Our team of software support and maintenance experts takes time to understand your goals, infrastructure, and specific pain points to create a support strategy that truly fits.
Free IT audit to identify pain points and opportunities
As a leading support maintenance company, we analyze your entire IT infrastructure, security measures, and operational efficiency to spot risks and improvement opportunities.
Tailored IT support plan designed for your business
We create a custom IT maintenance services roadmap based on your audit results, from routine maintenance schedules to emergency response protocols, all scaled to your needs and budget.
Proactive risk assessment & mitigation
Before implementation, we identify potential vulnerabilities and bottlenecks and develop preventive measures to avoid future issues, ensuring stable operations from day one.
Seamless onboarding and implementation
Our system maintenance services team ensures a smooth transition with zero disruption, setting up support channels, and trains your team on new processes while maintaining your workflows.
Ongoing monitoring, support, and optimization
Count on consistent application maintenance & support services that keep your app running. We provide 24/7 monitoring, rapid issue resolution, and regular performance optimization.
Specialized IT maintenance and support services for your industry
Frequently asked questions and answers
MSP, or managed service provider companies take care of all your IT needs remotely, taking full responsibility for your entire technology infrastructure, including network management, cybersecurity, cloud services, technical support, and system maintenance. MSPs typically offer scalable services, customized to meet your specific technological requirements.
Documentation records your technological ecosystem and provides a detailed history of system configurations, network layouts, previous troubleshooting efforts, and technical changes. Without proper documentation, you risk losing critical technical knowledge when employees leave, face challenges in system upgrades, and struggle with consistent technical management.
IT support is equally crucial for businesses of all sizes. Small businesses benefit from professional IT support because they often lack in-house technical expertise and have limited resources to manage complex tech challenges. Professional IT support gives you access to enterprise-level technologies, robust cybersecurity protection, and expert technical guidance.
IT support is a reactive approach that addresses immediate technical issues, providing real-time problem-solving and technical assistance when challenges arise. IT maintenance is a proactive strategy focused on preventing problems, regularly updating systems, optimizing performance, and ensuring ongoing technological health.
The exact pricing depends on several factors, including the software's complexity, the specific maintenance services required, the level of technical support needed, and the sophistication of the technological infrastructure.
Even the best internal tech team can benefit from external maintenance services. They help organizations identify potential vulnerabilities, ensure regulatory compliance, and implement strategic technological improvements that internal teams might overlook.
Remote IT support services provide troubleshooting technical issues via internet or phone, continuous network performance monitoring, immediate technical problem resolution, system updates and security patches, cybersecurity protection, and minimizing operational downtime.
Mobile app support ensures your digital tools stay sharp, secure, and user-friendly. It's about keeping your apps running smoothly, protecting user data, and making sure they work perfectly on the latest devices and operating systems.
A maintenance company offers expert guidance in cloud migration, system optimization, security management, and technological scalability. They help businesses implement effective cloud strategies, ensure data protection, manage compliance requirements, monitor system performance, and provide technical troubleshooting.
Developing an IT security policy isn't a quick fix - it's a comprehensive process starting with understanding your business deeply, assessing your current infrastructure, identifying potential vulnerabilities, and creating detailed protocols that protect your digital assets. While initial guidance can be provided, developing a robust IT security policy typically requires collaborative work with technology security experts.
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Check our blog
What we’ll do next?
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Contact you within 24 hours
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Clarify your expectations, business objectives, and project requirements
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Develop and accept a proposal
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After that, we can start our partnership
Drop us a line:
sales@coaxsoft.comMain office
401 S Milwaukee Ave Wheeling, IL 60090, USA
Delivery center
72 Mazepy str., Ivano-Frankivsk 76018, Ukraine