Custom CRM development

If you need a system to connect with your leads and clients, automate processes for customer support, marketing, analytics, and make your sales go up, you should opt for CRM development services. Depending on the size of your business, client base, and existing processes, we will propose a specific solution. Do you want to scale in the future? No problem, custom CRM makes it possible to modify the system according to your new demands.

12 years in the market
80+ Teammates
237 Projects handled

COAX specializes in the creation, implementation, migration, and maintenance of innovative and scalable customer relationship management (CRM) systems. By utilizing CRM software solutions, our clients manage customer data and interactions, enjoy a robust workflow within a complex organizational structure, leverage the potential of automation, and manage staff and resource performance.

With CRM development services, we are continually expanding our knowledge and skill set in CRM solutions for a variety of industries and sectors.

CRM Development Services

CRM business process automation

We help to save the valuable time of your employees by automating manual tasks in sales, customer support, and marketing for various industries.

CRM customization

We develop custom solutions that have all functionality of the standard enterprise CRM and are more flexible.

CRM application development for mobile

We have experience in creating effective mobile CRM apps. Allow your users to manage tasks, view the calendar, and send messages to customers on the go — embrace the power of mobile CRM.

CRM migration

We can move data from the current to the new CRM system — data integrity is guaranteed.

Cloud-Based CRM services

We create Cloud-Based CRM services, so you can keep your data secure and be able to get in touch with your clients from any place and device.

Custom CRM development advantages

Customized and light-weight

Only the functions you'll use are included, and they're organized according to your team.

Begin right immediately

Features can be used to their full potential with no training because to the simple design.

Improved integration

Everything is made to fit in with your current procedures and systems.

Applications for Customer Relationship Management

All modules are based on the same database, however they are tailored to each business unit's needs.

System expansion is simple

The quick addition of new features in response to changing needs is what custom CRM development requires.


Savings by building only the features you need, followed by a reduction in long-term operating costs.

Presentation in COAX Software office with speaker and three listeners

How custom CRM software fits your business needs?

The CRM system is a software solution that adapts to your specific requirements in terms of customer management, company operations management, and achieving a high return on investment (ROI). We provide CRM software that organizes large amounts of data within a business and then converts it into lucrative interactions. A customized CRM system combines all data sources to fulfill customer expectations, with an emphasis on analytical insights while completing sales and forecasting revenue growth.

COAX is a bespoke CRM development company devoted to safeguarding your privacy and data, therefore we build highly trustworthy systems you can trust. Our clients achieve even more productivity and efficiency when specialist CRM software solutions are coupled with powerful real-time analytics and mobile capabilities.

COAX CRM software development helps you expand your business by providing:

Lightweight bespoke solutions tailored to each client's specific requirements

Improved workflow by exceeding functionality and scalability.

Increased efficiency, which our clients appreciate.

COAX develops CRM functionalities

Basic characteristics

  • Contacts administration
  • Managing transactions
  • The stages of a contract
  • Task administration
  • Email integration — Reporting

Optional extras

  • Automation — Dashboard(s)
  • Tools for customer service — Analytics
  • Integration of marketing software
  • Integrations with other third-party services

Cost of CRM software

The CRM software industry, according to Gartner, is the fastest growing, with revenues expected to reach $80 billion by 2025. CRM implementation is a strategic choice for most businesses that rely significantly on data and its consequences. So, while every CRM is an investment, the most important consideration is how strategic it is for you. The cost of CRM software varies based on whether it is a pre-built system or a custom solution that a company chooses.

The price is also affected by the CRM's features, but there are a number of additional factors to consider:

  • Function

  • Capacity

  • Maintainability

  • Time to Delivery

  • Security

  • User Experience

Need to create an effective CRM?

Contact our CRM software development company and share with us your idea

How we can start marketplace development:

Develop CRM from scratch

COAX will plan and architect a new CRM tailored for your business

CRM modernization and optimization

Fixing bugs and modernization of existing features and integrations

Support existing marketplace

Application support and Infrastructure support for already working application

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How to choose a company for CRM development?

When selecting a company for CRM development, look for the experience of developers in creating custom CRM solutions. Background in developing similar apps for various industries is a good predictor that the team will have a full understanding of your needs and eventually meet your expectations.

Why prefer a custom CRM over pre-made ones?

Custom CRMs have many advantages over pre-made ones. They can be tailored to your specific needs, so you don’t have to pay for pre-made CRMs with a bunch of features you’ll never use. It’s also possible to see more detailed analytics, filtering your customer base in a way convenient for you. If you require a special type of automation for your business process, it’s also easier to create it in a custom solution.

Can you upgrade an existing CRM?

Yes, our CRM software development services also include upgrading an existing CRM. We will help you to get the latest edition of your software.

How much time will a custom CRM software project take to complete?

The timeline of custom CRM software development greatly depends on the scope of the system to develop, the features you want to see, the size of your company and industry specifics. When we learn more about the product to create, we will be able to make a time estimate.

Why should I choose custom CRM development?

Custom CRM development services give you a lot of freedom in the functionality and scalability of the system. You will get just the right solution with features that you really need, automation for routine tasks that take the most time for your employees, and will be able to change many things in the system as time passes. Pre-made CRMs don’t provide you with this kind of flexibility.

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