We’re currently working on a comprehensive web and mobile solution for an ambitious international bus operator aiming to stand out from the competition. The solution makes life easier for all the client’s passengers, drivers, and operators by streamlining business processes and providing a superior passenger experience.
GrandBus is an international bus services operator. Their commitment to passenger safety, reliability, and customer satisfaction ensures that every journey on their premium buses is comfortable and enjoyable.
GrandBus approached us with a specific need — to develop efficient bus ticket booking software allowing passengers to purchase tickets online more easily than from any other major operator and help employees manage bus routes efficiently.
Their goals for this project were to:
The client wanted to open ticket sales for the first trip by mid-March 2023, so we got down to work immediately.
The client was looking for a team that was fully dedicated to the proposed solution and capable of thoroughly elaborating on all the details throughout the bus ticket booking mobile app development process. In particular, they choose us because we:
For this bus ticket booking software development project, we assembled a team of 9 specialists. It included a business analyst, project manager, UX designer, DevOps engineer, back-end developer, front-end developer, mobile developer, QA engineer, and quality control engineer.
This combined expertise provided all the skills required to meet the client’s needs from A to Z.
The project began with the discovery phase in October 2022. This phase involved researching the client’s main competitors to establish benchmarks, visiting the client’s office regularly to better understand their needs, and interviewing the people involved in the processes we wanted to improve. Basically, we stayed in contact with the customer throughout the process to find approaches that would work best in this particular case.
Despite the client's feasible business idea, they lacked a clear understanding of the technical implementation. However, our approach is to take the lead in handling the technical aspects for our clients. With GrandBus, we stepped in to fill the knowledge gaps, advising them on the right payment system, guiding them on generating performance reports, helping them make informed decisions on system configuration and more.
After the discovery phase, we prepared a proposal and signed a fixed-price contract for web development. In January 2023, the project delivery began, with the first MVP being released in March. That was followed by two intermittent releases and then the final release in June 2023.
As soon as the client approved the MVP, we took charge of the website support and maintenance and signed a fixed-price contract for the next part of the project — the passenger app.
To manage this project, we relied on a fixed-price model with milestone-based billing coupled with Scrum and DevOps practices. We also used EVM (earned value management) for project budget and progress monitoring.
We used Slack as the main internal channel for daily communication and WhatsApp as the main external one. Jira, Google Docs, and Figma also came in handy. On top of that, we had offline or online meetings with the client to demonstrate status reports every week or every other week to stay on the same page with the project's progress.
Since the client had limited time, we had to focus on essential functionality. As a result, we settled for an integrated online bus ticket booking software solution comprising four components:
In January 2023, we began developing the bus ticket reservation software product. Because of the project’s broad scope, the first phase focuses on the first three project components.
Using the website, passengers can:
Search for and purchase bus tickets (both for round trips and routes, including transfers)
Use additional options such as seat selection, extra luggage, and more
Purchase baggage-only tickets
Track journey progress on a map in real-time (enabled by a combination of GPS trackers and SSE)
View and manage their trips through a personal account
In the admin panel, GrandBus employees can:
Create and manage bus routes and details such as the number of tickets available, ticket prices, bus type, and route status
Manage route schedules by assigning new operators to routes or new buses and drivers to existing operators
Generate a report for each completed route showing the total number of passengers, the number of transit passengers, payments, and total ticket income
Manage the number of loyalty points to be awarded to passengers on each section of the route
With our mobile app, GrandBus drivers can:
View their work schedule
Update the status of a route to "Boarding Started" or "Departed."
Access information about all stops along a route, along with the total number of passengers on the bus and the expected number of people boarding and disembarking at each stop
Scan QR codes to validate passenger tickets. Once a QR code is scanned, the passenger is automatically marked as boarded.
Sell tickets by themselves
There were numerous tasks that needed to be completed within a tight timeframe, while user feedback generated additional requests. We had to elaborate on these ideas on the fly. This way, balancing the project scope and managing client expectations was crucial to ensure a successful outcome. What’s more, certain features required immediate attention based on test reports.
During the first phase of the project, we also had to handle additional tasks such as creating content for the landing page and implementing basic SEO practices to ensure a seamless browsing experience and maximize customer attraction and retention. We provided assistance in legal and financial matters as well.
This bus ticket booking software development project involved collaboration with multiple stakeholders.
To date, the website, including the admin panel, has been deployed successfully, and the driver app is in the final stages of development. The client now has a unique online bus booking software solution that meets their business goals and fits seamlessly into their processes.
GrandBus reports that the website has already proven to be a highly efficient ticket sales channel. They have received positive comments from passengers who appreciate the easy and convenient online booking process.
Once the driver app, admin panel and website final version are released (scheduled for July 2023), we will proceed to the next project phase: bus ticket booking app development.
“We liked the COAX team’s deep-diving approach and attention to detail. Before starting on the implementation, they took the time to visit our office and asked comprehensive questions to understand our business processes almost as well as we do. During the implementation, they remained in touch 24/7, providing all the information we needed.
Their incremental approach with feedback loops allowed us to see results from the early stages and ensured we stayed on the right track. But most importantly, we felt that they genuinely cared about our project. Doing their best to make it as perfect as possible, they were always there for us, on-site rather than online.
Now the solution (the website) is up and running, and our customers are delighted. Up to half of our sales are already coming through this website.”
Our main focus is providing successful and exceptional services. We believe in long-term relationships that bring value to both businesses.
We adapt to our client’s’ business needs, constantly searching for new ways to fulfil their requirements
Dedicated and authorized teams deliver on the promised schedule.
Our quality strategy is aimed to prevent defects, not just detect them.
Our goal is to be a trustworthy partner, operating with honesty and transparency for long-term value
We rely product analytics to make the right data-driven decisions.
Our team supports you from the stage of ideation, to production
A global travel agency that serves as a marketplace for re-selling hotel rooms reached out to COAX for turn-key development services. The client needed to build a powerful online platform that could deliver reservations to sellers and buyers in a way that ensured easy re-booking operations.
The unique platform that combines strong technology with intricate operational abilities. Complex marketplace with all the necessary products for tourists: tickets, tours, accommodation, and transfers.
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