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5 - 7 November 2024
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Driven Connect aimed to create an efficient online platform to connect organizations with local coaches and minibus carriers across the UK. They needed a solution to streamline the quote request and booking process while supporting local transport businesses.
Our collaboration began in March 2022. The client had user stories and product vision, but they needed to clarify flows and system requirements. The COAX team started from scratch and, in 5 months, delivered the MVP with basic booking features and three user roles.
The solution didn't attract active users, so the client had to rethink its business logic. After engaging with investors and potential customers, they reached out to us with new requirements.
The concept expanded beyond B2B functionality and now covered B2C flows to engage more users. Based on these insights, our team refined the user roles and logic, improved the booking process, and prepared for the launch.
Post-launch, we transitioned to weekly sprints, each ending in a new release. This flexible, iterative approach led us to develop a robust platform that meets the dynamic needs of the transport booking sector.
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Initially, we implemented three user roles. Each role has a tailored interface, set of functionalities, and access levels.
Buyers, typically organizations like companies or universities, place transport orders.
Operators, transport company representatives, respond to these orders and provide services.
Admins, including DrivenConnect staff and select clients, have all-system access and manage the platform.
Recently, we introduced the Individual role, which allows private users to place one-off transport orders.
Buyers avoid carrier lock-in while getting competitive prices with the quote system. They can choose from the two subscription plans.
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Different interfaces and functionalities for Organizations and Individual Buyers, Operator, and Admin roles.
Integration with Google mapping services for accurate journey planning and distance calculation.
Innovative module helps calculate emissions, generate offset reports, and pay carbon tax within the app.
Built-in Stripe gateway supports various payment methods, while the billing module keeps all billing data in one place.
Operators keep fleet information at hand, with the ability to manage organization settings and vehicle suppliers according to their needs.
Data visualization within the dashboard helps track performance and make informed decisions.
Secure storage for important documents related to bookings and operations.
The emissions module helps buyers track and reduce their environmental impact. It shows how much pollution each vehicle produces for different routes. Companies can generate comprehensive reports, offset emissions through trusted partners, and view carbon-efficient options at the quote level.
To enable real-time data synchronization, our team integrated Google services. When carriers build their fleet and add vehicles, they provide detailed specifications such as vehicle type, engine size, fuel type, and fuel efficiency metrics like miles per gallon. With this information, the system calculates key performance indicators, including emissions and fuel consumption.
On top of that, the system handles Carbon Emissions Tax payments, ensuring compliance with UK legislation.
For buyers:
For transport companies:
Driven Connect transformed coach and minibus hire in the UK. It simplifies operations for transport providers, offers an intuitive booking experience for buyers, and better price for value with a tender system.
When buyers place a request, it's distributed to relevant operators who submit their bids and compete for the contract. As a result, buyers can choose the most suitable options on the market. 400+ coach and minibus operators have already joined the platform, and the numbers are growing.
Our main focus is providing successful and exceptional services. We believe in long-term relationships that bring value to both businesses.
We adapt to our client’s’ business needs, constantly searching for new ways to fulfil their requirements
Dedicated and authorized teams deliver on the promised schedule.
Our quality strategy is aimed to prevent defects, not just detect them.
Our goal is to be a trustworthy partner, operating with honesty and transparency for long-term value
We rely product analytics to make the right data-driven decisions.
Our team supports you from the stage of ideation, to production
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The unique platform that combines strong technology with intricate operational abilities. Complex marketplace with all the necessary products for tourists: tickets, tours, accommodation, and transfers.
We will contact you within 24 hours
We'll clarify your expectations, business objectives, and project requirements
We'll develop and accept a proposal
Following that, our partnership can begin
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