Travel data platform development company
The same traveler is probably an email address in your newsletter tool, a booking reference in your engine, a ticket in support, an app user, and a loyalty number in your systems. As a result, your marketing treats a three-time guest like a stranger. As a travel data platform development company, COAX Software connects those fragments into one living profile per traveler. Your teams can finally act efficiently.
Industry leaders we work with
What a travel data platform development company builds for you
Data from every touchpoint
Bookings, app events, CRM records, support chats, payments, loyalty activity, and social booking widgets flow into one platform. New sources join without rebuilding what’s already there.
Identity matching
Emails, phone numbers, booking references, and devices are matched to the right person. Every match gets a confidence score, and uncertain ones are held for review, so two travelers never get merged by mistake.
One profile per traveler
Trips taken, preferences, spend, consents, and service history sit in a single view. Sales, support, and marketing all see the same person.
Consent and privacy center
Consent is tracked per channel and purpose. When a traveler asks to be forgotten, the request reaches every connected system, not just one database.
Segments without SQL
Marketers build audiences like “booked twice, never traveled with kids, opened the last three emails” in a few clicks. Segments refresh automatically as new data arrives.
Real-time triggers
An abandoned search, a trip two weeks away, or a guest who just checked out can each trigger the right message through HubSpot or Freshchat at the right moment.
Personalized trip suggestions
Quiz answers, past trips, and browsing behavior feed recommendation models that surface trips a traveler is likely to love.
Lifetime value and lifecycle analytics
See repeat booking rates, traveler lifetime value, churn signals, and which channels bring your best guests. Budgets follow the data.
Find every place traveler data lives
We list each system holding traveler data and how it’s identified there.
Data quality and ownership are noted per source.
Shadow lists and exports surface too.
Deliverable: data source inventory
Decide what makes two records the same person
Matching rules are agreed with your team.
Thresholds for automatic merges and manual review are set.
Edge cases like shared family emails get explicit rules.
Deliverable: identity matching rules
Design the profile and consent model
Profile fields, preferences, and history are structured.
Consent purposes and retention periods are defined with legal.
Access rights per team are agreed.
Deliverable: profile and consent model
Build ingestion and identity
Sources connect one by one, with data cleaned on the way in.
Matching runs on historical data first and is checked by hand.
Profiles appear for review.
Deliverable: working profile platform
Activate the first use case
One trigger or campaign goes live, for example abandoned-search recovery.
Results are measured against a control group.
Learnings shape the next use case.
Deliverable: first activation, results report
Add sources, segments, and models
More systems, audiences, and recommendation models join in stages.
Data quality is monitored continuously.
The platform grows with your marketing ambitions.
Deliverable: roadmap, data quality dashboard
Traveler data at work on platforms we built
120,000+
Sessions captured during ARRIVAL’s code-gated early access
50,000
Traveler profiles registered on ARRIVAL by launch day
20,000
Weekly active users ARRIVAL engages today
170+
Properties on Stay Altered, a platform with its own traveler rewards program
Under 60 s
Booking time from Instagram or TikTok in Hosty’s widget
The stack our travel data platform development company uses
Why travelers’ data is safe with us
Why travel brands choose COAX Software as their travel data platform development company
Identity matching that admits uncertainty
Wrong merges are worse than missed ones. Confidence scores and human review keep profiles accurate as data grows.
Privacy built into every profile
Consent lives inside each profile, and deletion requests reach every connected system. Compliance becomes part of how the platform works.
Activation where your teams already work
HubSpot and Freshchat connections are familiar territory for us. Segments and triggers land in the tools marketing and support use every day.
Recommendations backed by real AI practice
COAX Software has delivered recommendation engines and vector similarity matching. Personalization rests on proven methods.
FAQ
COAX Software does. As a travel data platform development company, we connect bookings, app activity, support, payments, and loyalty data into one traveler profile with consent, segments, and real-time triggers built in.
Some analytics vendors sell packaged tools, and engineering firms build custom ones. COAX Software is a travel data platform development company that builds custom platforms you own, shaped by travel products like ARRIVAL, where 50,000 travelers registered by launch day.
COAX Software does. Our travel data platform development covers source inventory, identity matching, profile and consent design, activation, and recommendations, delivered in stages so each step shows value.
COAX Software can. We start by agreeing what makes two records the same traveler, build the profile around your consent rules, and launch one high-value use case first, such as recovering abandoned searches.
COAX Software builds them for booking platforms, rental businesses, hotel groups, and community tourism brands. As a travel data platform development company with ISO/IEC 27001 certification, we treat privacy as part of the design from the first profile onward.
What we’ll do next?
1
Contact you within 24 hours
2
Clarify your expectations, business objectives, and project requirements
3
Develop and accept a proposal
4
After that, we can start our partnership
