Travel systems integration services
Most travel companies run on a dozen systems that were never meant to work together. Staff fills the gaps by copying bookings, rates, and guest details by hand, and errors creep in. Our travel systems integration services start with a clear map of what you have and what each connection should do. Then we design the architecture, pick the right vendors and APIs, and help you build it in the right order.
Industry leaders we work with
Our travel systems integration services
Integration strategy and roadmap
We look at your business goals and the systems you run today, then decide which connections matter most. You get a phased plan that starts with the integration behind the most bookings or the most manual work.
Systems and vendor audit
We review every existing connection along with the vendor contracts behind it. You’ll know what each API supports, where rate limits apply, and which links are likely to break during the next vendor update.
Vendor and API selection
Choosing a channel manager, payment provider, or supplier feed is hard when every sales deck looks the same. We compare their APIs, limits, certification steps, and costs, so you can choose before signing a contract.
Integration architecture design
We design the layer that sits between your systems: one shared data model, event-driven updates, and webhooks backed by polling. Each connection gets its own adapter, so replacing one vendor later touches only one part of the system.
Data mapping and reconciliation
Room types, rate codes, currencies, and guest IDs rarely match from one system to the next. We map them field by field and set up checks that flag mismatches before they reach a guest.
Payment provider integration and migration
Switching payment providers usually feels too risky to attempt. We moved PlansChange from MangoPay to Stripe with zero service interruption and added payouts in GBP, EUR, and USD along the way.
CRM, messaging, and sign-in connections
Bookings can drive welcome emails, support tickets, and app deep links automatically. We connect platforms like HubSpot, MailJet, and BranchIO, plus Google and Apple sign-in, to your booking data.
Integration monitoring and support
Connections need attention after launch, since vendors change their APIs without much warning. We set up alerts for sync errors and slowdowns and stay on to maintain the integrations as your stack grows.
Systems map
We draw out every system you use and how data moves between them.
- Manual steps and spreadsheet workarounds get marked.
- Owners for each system are named.
Deliverable: systems map, manual work log
Requirements and constraints
Next, we pin down what each connection has to do.
- Vendor contracts, rate limits, and certification rules are reviewed.
- Data privacy and payment security needs are listed.
Deliverable: integration requirements, vendor risk notes
Options and recommendation
For each gap, there are usually a few ways forward.
- We compare building a connector, using middleware, and switching vendors.
- Each option comes with cost, timeline, and risk.
Deliverable: options report, recommended approach
Architecture and data model
The plan becomes a design your engineers can build from.
- Shared data model, sync rules, and error handling are defined.
- The build order puts the highest-value connection first.
Deliverable: architecture document, data mapping spec
Phased implementation
Our engineers build the integrations, or support your team while it does.
- Sandbox access and vendor certification run alongside the build.
- Each connection goes live on its own, with a rollback plan.
Deliverable: live integrations, test reports
Monitoring and handover
Once connections are live, we watch them closely.
- Alerts cover sync errors, slow responses, and API changes.
- Your team gets the docs and runbooks to take over.
Deliverable: monitoring setup, runbooks, support plan
What our integrations have delivered
170+
Properties connected to Stay Altered through Katanox and HyperGuest
45+
Countries covered by Stay Altered’s inventory
5
Major payment providers integrated on Re:Plan
40%
Profit growth for MICRM after connecting hotels, tours, and suppliers in one cart
20
New suppliers added to MICRM’s network
400+
Operators onboarded to Driven Connect’s coach and minibus marketplace
Proof behind our integration advice
Why choose COAX for travel systems integration services?
Advice from people who build
The consultants who plan your integration work alongside the engineers who build travel platforms. Every recommendation has already been tested against real vendor APIs.
Early warnings about vendor limits
If an API can’t support your booking flow, we’ll tell you during the audit. That gives you time to negotiate, switch vendors, or plan a workaround before money is spent.
Connections you can replace
Each integration sits behind its own adapter. When you change a channel manager or payment provider, the rest of your platform keeps running.
We stay for the long run
Clients keep coming back. In the words of Dominik Rostaing, Managing Director at Tint Tourism Technology: “They took responsibility and offered solutions we never thought about.”
FAQ
COAX Software provides travel systems integration services, from the first audit through to live connections and ongoing support. We’ve integrated Nezasa for ARRIVAL, Katanox and HyperGuest for Stay Altered, and Stripe for PlansChange.
Yes. We can lead the architecture while your team builds, pair our engineers with yours, or take ownership of specific connections. Every project ends with documentation and runbooks your team can use on its own.
COAX Software specializes in it, with travel, transport, and logistics as its main industries. Our travel systems integration services cover PMS, channel managers, booking engines, payment providers, and CRM platforms. We’re ISO 9001 and ISO/IEC 27001 certified and rated 4.9/5 on Clutch.
COAX Software can. For MICRM, we connected real-time hotel databases, tour packages, and supplier networks into one booking cart, and the client’s profit grew by 40%. For Stay Altered, two PMS integrations brought 170+ properties across 45+ countries into one platform.
We do both. Some clients hire us for the audit and architecture and hand the build to their own team. Others have our engineers deliver the full integration and stay on for support.
COAX Software can. Our travel systems integration services include connecting booking systems to supplier APIs like Nezasa, PMS providers like Katanox and HyperGuest, and payment, CRM, and sign-in services. We also build against GDS APIs such as Sabre, Amadeus, and Travelport, with access running through your provider account.
What we’ll do next?
1
Contact you within 24 hours
2
Clarify your expectations, business objectives, and project requirements
3
Develop and accept a proposal
4
After that, we can start our partnership
