Customer portal development for travel companies
Between booking and departure, travelers have questions. Where’s my itinerary? Can I add a day? When is the next payment due? Without a portal, every answer becomes an email for your team. COAX Software builds customer portal software for travel companies that gives travelers one place for their trips, documents, and payments, and gives your advisors tools to sell more while they’re at it.
Industry leaders we work with
What goes into our customer portal software for travel companies
A home for every trip
Travelers log in and see everything they’ve booked: day-by-day itineraries, vouchers, tickets, travel documents, and payment history. The portal handles late-night questions, and your team starts the morning with a light inbox.
Changes travelers can make themselves
Adding an excursion, switching a room, or requesting new dates can happen in a few taps. Your business rules decide what goes through automatically and what lands with an advisor for approval.
Advisor workspace and proposals
Advisors build tailored trips from hotels, tours, activities, and transfers, then send the client a proposal link. The client reviews it, asks questions, and pays from the same page.
Deposits, balances, and payment plans
Big trips are often paid in stages. Travelers see what they’ve paid, what’s due, and when, with reminders before each installment. We built this kind of schedule for Krytter, where trips get booked years in advance.
A catalog worth browsing
Logged-in travelers can explore curated trips, filter by travel style, view routes on Mapbox maps, and sign up for limited-seat departures before they go public.
Mobile access with offline itineraries
Plenty of travelers check their plans on a remote road or in an airport with poor signal. Our React Native and Flutter apps keep itineraries and tickets available offline and send push alerts when anything changes.
Access for suppliers and partners
Hotels, guides, and affiliates can get their own limited view: confirm bookings, update availability, and see their earnings. Fewer phone calls go back and forth between your team and theirs.
Connected to your CRM and helpdesk
Every booking and change can update HubSpot and open the right thread in Freshchat. Your marketing team edits trip content in Payload CMS or Webflow without waiting for a developer.
Read the inbox first
The questions travelers already send you are the best brief.
We sort recent emails and chats by topic and volume.
The most frequent requests become the first self-service features.
Deliverable: request analysis, feature shortlist
Define roles and journeys
Travelers, advisors, suppliers, and admins each need different things.
We map what every role sees and can do.
Approval rules for changes and refunds get agreed early.
Deliverable: role map, journey maps
Connect the data
A portal is only as useful as the information behind it.
Booking system, supplier APIs, payments, and CRM get mapped and linked.
Missing or messy data is flagged before the build.
Deliverable: integration plan, data mapping
Build both sides of the portal
The traveler view and the advisor workspace grow in parallel.
Each sprint ends with a demo you can click through.
Payments and documents are tested with real booking data.
Deliverable: working portal, sprint demos
Invite a first group of travelers
A small, friendly group gets access before everyone else.
We watch which features they use and where they get stuck.
Fixes ship quickly while the audience is small.
Deliverable: pilot launch, usage report
Open it up and keep adding
The portal goes live for all travelers.
Mobile apps, supplier access, or new markets follow in planned rounds.
Usage data guides what comes next.
Deliverable: full launch, feature roadmap
What we achieved with the travel portals we build
Travel customer portal development technology
Web front end and CMS
React.js
Next.js
Webflow
Payload CMS
Lottie
Mobile
React Native
Flutter
Swift
Kotlin
Backend and cloud
Ruby on Rails
Node.js
Python
PostgreSQL
Redis
Docker
AWS
Travel, payments, and CRM
Nezasa
Katanox
HyperGuest
Mapbox
Stripe
Flywire
PayPal
HubSpot
Freshchat
Why travelers’ data is safe in our hands
Why choose COAX Software to build customer portal software for travel companies?
Proven with a large direct audience
ARRIVAL’s portal handled 120,000+ sessions before launch day and opened with 50,000 registered travelers. Every trip there is booked through the brand’s own channel with 0% OTA commission.
Advisor tools that move revenue
Portals pay off when they help your team sell. MICRM’s trip builder helped lift profit by 40% and brought 60 new affiliates on board.
Comfortable with long, complicated bookings
Krytter’s trips are booked years ahead, paid in installments, and tied to licenses and tax reporting. Portals that handle that level of detail can handle a typical tour itinerary with ease.
One team from screen to supplier API
Designers, mobile and web engineers, integration specialists, and QA all work in-house at COAX Software. The people who build your traveler screens also connect the systems behind them.
FAQ
COAX Software does. Our customer portal software for travel companies covers the traveler view, advisor tools, payment plans, mobile apps, and connections to your booking and CRM systems. Recent work includes portals for ARRIVAL, MICRM, and Krytter.
It will if it answers the questions travelers really ask. That’s why we start by sorting your recent emails and chats and turning the most common requests into self-service features. After launch, we track which requests still reach your team and keep shrinking that list.
COAX Software can. Agencies need two portals in one: a clean space for travelers and a workspace where advisors put trips together. With MICRM, advisor-built trips combining hotels, tours, and activities helped grow profit by 40%.
Usually, yes. We connect to existing booking systems, supplier APIs, and payment providers through their APIs and webhooks. If a system has no usable API, we’ll explain the options during discovery, before any build starts.
COAX Software develops them with an in-house team of 100+ specialists. We build customer portal software for travel companies around the questions their travelers ask most, so the first release cuts real workload for the team. Clients own the code and every piece of traveler data.
Look for a team that can show live portals with real traveler numbers, working supplier integrations, and certified security practices. COAX Software meets all three: ARRIVAL serves 20,000 weekly active users, our integrations with Nezasa, Katanox, and HyperGuest run in production, and the company holds ISO/IEC 27001 and ISO 9001 certifications.
What we’ll do next?
1
Contact you within 24 hours
2
Clarify your expectations, business objectives, and project requirements
3
Develop and accept a proposal
4
After that, we can start our partnership
