Travel digital transformation agency
Travel businesses have obstacles: a dispatcher’s spreadsheet, a phone call to confirm a room, a printed passenger manifest, or a 20% commission on a booking. As a travel digital transformation agency, COAX finds those everyday frictions, prices them, and replaces them one by one with software your team wants to use.
Industry leaders we work with
What our travel digital transformation services change
An honest audit of how work gets done
We map the manual steps, workarounds, and duplicate data entry across sales, operations, and finance. Each one gets a cost in hours or lost revenue, so priorities become obvious.
Direct sales channels you own
Booking engines, social booking widgets, and customer portals let travelers buy from you directly. GrandBus cut out the 5–8% it was paying in OTA commissions this way.
Field operations off paper
Drivers, guides, and on-site staff get mobile apps for manifests, check-ins, and ticket scanning, including offline modes for places without signal. Office teams see what’s happening as it happens.
Supply connected in real time
Supplier APIs such as Nezasa, Katanox, and HyperGuest feed one catalog. Staff stops copying availability and prices between systems.
A back office that runs itself
Bookings flow into CRM, invoices, payment schedules, and reports automatically. Month-end stops eating a whole week.
Content your marketing team controls
Webflow and Payload CMS let marketers launch pages, update trips, and run campaigns without developer help. Shiji’s organic traffic grew 95% after its new site went live.
Data and AI where they pay off
Dashboards show margin by product and channel, and forecasts and AI agents take on repetitive decisions. We’ve delivered AI projects since 2017 and only add them where the numbers support it.
Old systems retired gradually
Legacy tools get replaced in stages, with old and new running side by side until results match. The business keeps operating throughout.
Walk the floor
We spend time with sales, operations, finance, and field staff.
Every manual step and workaround gets recorded.
The real process often differs from the official one.
Deliverable: current-state process map
Price the pain
Each friction point gets a cost in hours, errors, or lost bookings.
Commission spend and missed sales are included.
A ranked list shows where change pays most.
Deliverable: opportunity map with estimated value
Pick the first win
One change with a clear, measurable payoff goes first.
Scope, budget, and success metrics are agreed.
Later phases wait until this one proves itself.
Deliverable: first-phase plan
Build and launch it
Design, development, and testing happen in short sprints.
Your team tries working versions along the way.
Launch is staged to protect daily operations.
Deliverable: live solution, launch report
Bring people along
Staff get training, guides, and a direct line for questions.
Adoption is tracked with real usage numbers.
Feedback shapes quick improvements.
Deliverable: training sessions, adoption report
Move to the next area
Results from the first phase are reviewed against the original costs.
The next priority is chosen with real data.
The transformation continues at a pace the business can absorb.
Deliverable: results review, next-phase roadmap
Results of our travel & tourism digital transformation efforts
5–8%
OTA commission GrandBus no longer pays on its ticket sales
40%
Profit growth at MICRM after tours and activities moved into one system
95%
Organic traffic growth for Shiji after its scattered sites became one platform
400+
Coach and minibus operators now working digitally through Driven Connect
200+
Trips booked on ARRIVAL through its own channel, with no OTA in between
The building blocks we transform with
Web and mobile
React.js
Next.js
React Native
Flutter
Content platforms
Webflow
Payload CMS
Back end and cloud
Node.js
Ruby on Rails
Python
Docker
AWS
Travel supply and payments
Nezasa
Katanox
HyperGuest
Stripe
Flywire
Mapbox
CRM and data
HubSpot
Freshchat
PostgreSQL
Metabase
Our travel industry digital transformation foundations
Why operators choose COAX as their travel digital transformation agency
We start where the work happens
Recommendations come from watching dispatchers, agents, and front desks at work. The plan fixes problems your staff actually have.
Each phase earns its keep
The first change targets a measurable gain, like commission saved or hours freed. Momentum and budget for the next step come from real results.
Every layer under one roof
Product discovery, design, engineering, data, AI, QA, and DevOps all sit inside COAX. One partner carries the change from idea to daily use.
Adoption treated as part of delivery
Training, guides, and usage tracking come with every launch. New tools succeed when people choose them over the old spreadsheet.
FAQ
COAX Software does. Our travel digital transformation services replace manual work, intermediary fees, and disconnected tools with direct channels, connected supply, automated back offices, and clear data. Changes roll out in phases, each with a measurable goal.
The strongest partners show concrete before-and-after results, build the software themselves, and stay to help teams adopt it. COAX Software is a travel digital transformation agency with results like GrandBus dropping OTA commissions and MICRM growing profit by 40%.
COAX Software offers them to tour operators, transport companies, hotel groups, agencies, and travel tech providers. Every travel industry digital transformation we run starts with an audit of how work is done today and a ranked list of what to change first.
COAX Software specializes in travel & tourism digital transformation, with travel, transport, and hospitality as core industries for over 16 years. Our work ranges from Shiji’s unified web platform to driver apps that replaced paper manifests.
COAX Software can, whether you need one quick win or a multi-year roadmap. We’ll find the change with the clearest payoff, deliver it, train your team, and use the results to decide what comes next.
What we’ll do next?
1
Contact you within 24 hours
2
Clarify your expectations, business objectives, and project requirements
3
Develop and accept a proposal
4
After that, we can start our partnership
