Travel agency software development
Who builds travel agency back-office systems? COAX Software does. Your agents juggle a CRM, spreadsheets, supplier tabs, and email threads. We replace that pile with one platform. Clients, suppliers, quotes, and payment links all live in one place. Every role gets its own dashboard. The code belongs to you.
Industry leaders we work with
Travel agency software development services
Custom travel agency CRM and back office
Generic CRMs don't know what a supplier or a package is. We build travel CRMs around how agencies actually sell. Client records, communication logs, and bookings share one workspace. Freshchat support runs inside it.
Multi-role dashboards
Admins, staff, agents, suppliers, and customers need different screens. We give each role its own dashboard and permissions. Everyone sees exactly what their job needs.
Create Your Journey package builders
Advisors build trips from hotels, tours, and activities in real time. The builder pulls live hotel databases into one cart. Clients get an email payment link and pay from there.
Multi-supplier inventory aggregation
Independent properties, tour operators, and trip-building APIs rarely share a format. We connect Katanox, HyperGuest, and Nezasa into one searchable inventory. Your agents quote from live availability.
Installment and long-lead payment workflows
Some trips get booked years ahead. We build multi-part installment plans across cash, Flywire, bank transfers, and checks. Cash and accrual tax reporting come built in.
Automated support workflows
A booking question arrives. HubSpot webhooks route it into the right support workflow. Your team answers instead of sorting the inbox.
Specialist agency workflows
Hunting outfitters need license checks per jurisdiction. Partner associations expect member perks. We automate both inside the booking flow.
Client-facing discovery and maps
Persona quizzes match travelers to trips by travel style. Google Maps and Mapbox show exactly where each stop sits.
Agency analytics dashboards
Which suppliers earn the most? Which affiliates sell best? Our analytics dashboards answer from live booking data.
Our travel agency software development roadmap
We trace one booking from first inquiry to final payment. Every spreadsheet, CRM, and supplier tab your team touches gets mapped. Manual steps ranked by the hours they cost each week.
Deliverable: workflow map, automation shortlist
Five user types need five different views. Admin, staff, agent, supplier, and customer permissions defined. One data model for clients, trips, suppliers, and payments.
Deliverable: role matrix, data model
Live inventory comes before any proposal screen. Hotel databases, tours, and activities connected through APIs. Open Distribution links like Katanox and HyperGuest where they fit.
Deliverable: integration map, API contracts
Here's where quotes turn into revenue. A package builder with one cart and email payment links. Installment plans, payment methods, and cash or accrual reporting set up.
Deliverable: working builder, payment flows
One team or product line moves over first. Agents test real proposals before the full switchover. Feedback from each role shapes the next sprint.
Deliverable: rollout plan, sprint reports
Then the network grows.New affiliates and suppliers onboard into the same platform. Analytics track sales by supplier and affiliate.
Deliverable: growth roadmap, analytics dashboard
What our agency software delivers
40%
Profit increase after MICRM grew into a full travel agency CRM
60
New affiliates added to the MICRM network
20
New suppliers connected through MICRM's platform
5
User roles with dedicated MICRM dashboards
170+
Properties across 45+ countries aggregated for Stay Altered
50,000
Registered users at ARRIVAL's launch
20,000
Weekly active users managed through ARRIVAL
Our agency software tech stack
Back-End and frameworks
Ruby on Rails
Node.js
Python
GraphQL
WebSockets
Docker
AWS
Front-End and CMS
React.js
React Native
Flutter
Webflow
Payload CMS
Travel and spatial APIs
Nezasa
Katanox
HyperGuest
Mapbox
Google Maps
CRM, operations, and payments
HubSpot
Freshchat
Stripe
Flywire
PayPal
Our agency software is backed by proof
Why choose COAX as your travel agency software development company?
Five roles, one ecosystem
We've built platforms with separate views for five user types. Admins, staff, suppliers, agents, and customers each get a fit-for-purpose dashboard.
Growth you can measure
MICRM started as a bus tour booking tool. We grew it, step by step, into a full travel agency CRM. Profit rose 40% along the way.
Payment logic for long-lead trips
Multi-year bookings and installment plans run live in our builds. So does cash and accrual tax reporting.
Your code, your commission rules
The platform sits on your balance sheet. Change commission and pricing rules whenever you decide. No SaaS subscription caps.
FAQ
COAX Software does. We're a travel agency software development company with live agency platforms in production. MICRM is one. It connects five user roles, real-time hotel data, and email payment links. The agency's profit grew 40%.
Usually a CRM, supplier integrations, a package builder, and payment tooling. Role-based dashboards tie them together. Analytics show what sells and who sells it.
Yes. Each gets a dedicated dashboard with its own permissions. MICRM runs admins, staff, agents, suppliers, and customers side by side.
Yes. Our package builder combines live hotels, tours, and activities in one cart. The client receives an email payment link and pays directly.
Yes. We've built multi-part installment plans for trips booked years in advance. Cash, Flywire, bank transfers, and checks all work. Reporting handles cash and accrual methods.
We've shipped live integrations with Katanox, HyperGuest, and Nezasa. Real-time hotel databases plug in too. Stay Altered aggregates 170+ properties this way.
Yes, outright. The code sits on your balance sheet. Commission and pricing rules stay fully under your control. That ownership model is why travel agency software development should always be custom.
What we’ll do next?
1
Contact you within 24 hours
2
Clarify your expectations, business objectives, and project requirements
3
Develop and accept a proposal
4
After that, we can start our partnership
