Account Manager

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Hey our first Account Manager!

COAX Software is waiting for you, especially if we have in common such point:

  • you want to upgrade your skills;
  • you want transparent communication;
  • internal mood in team is very important for you;
  • you can be a teamplayer as well as a leader;
  • sharing knowledge is the key for you too.

Your main future responsibilities as an Account Manager:

Onboarding clients:

Day to day work:

  • Constant communication with clients as a single point of contact;
  • Managing clients workflow;
  • Planning client’s business growth;
  • Committed to grow, develop, and scale the development teams.
  • Involved in account team member evaluation, on-boarding, and induction for new team members.
  • Address employee’s concerns, competencies development, as well as training needs for skills development through the Site Managers or Hiring Managers.
  • Handle client communications and prepare client reports;
  • operational
  • financial 
  • Communicate client agendas to other staff members.
  • Manage CRM-system (or any other place which have all knowledge on account)
  • Case solving & constant client service improvement


  • Create regular reports based on clients servicing;


  • Have scheduled meetings with team members to gather feedback on account
  • Have scheduled meetings with clients to gather feedback on account
  • Prepares aggregated report for each account 

Sales and upscales:

  • Work with sales and marketing teams to prepare presentations and sales pitches; 
  • Upsell products and services for existing clients. 
  • Identifying business opportunities for existing clients


  • Work on knowledge sharing for marketing purpose
  • Help to prepare marketing strategies and proposals for existing client


  • AC is responsible for finance / revenue goals for each account 
  • Monitoring budgets, spending and revenue, and explaining cost factors to clients.


  • Proactively design new processes to optimize the managed service model.
  • Is executor of assigned process 

If this information is interesting for you, let us tell more about some useful tips that you can have after join us:

  • Internal Matrix and Personal Development Plan for every teammate;
  • Switching Project System. If you want to change the project, just tell us;
  • Medical Insurance;
  • Want to work on short-term or long-term projects? We have both types;
  • You will be a part of the team — doesn’t matter if you are on a project or not, to find potential project for you — our responsibility;
  • Parties. We go out every quarter and party on any occasion (if we do not count our pizza-parties or different tastings).

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Interview stages

1. Introduction

This stage aims to clarify the details of your CV and assess your level of spoken English. Our recruiter will contact you at a convenient time for you. In an open dialogue format, you will be able to get answers to all questions about work organization, project specifics, company benefits, and, in general, ensure that we have a friendly working environment and an individual approach to every teammate.

2. Technical interview

This stage involves determining the level of your hard skills and their relevance to job requirements. Coax Software values our time and the time of each candidate. That is why, we do not send a test task without necessity. Instead, we try to determine the technical level of every candidate during in-person meetings or video calls with our technical lead.

3. Interview with the CEO

At this stage, acquaintance with the company founders takes place giving an opportunity to obtain detailed information about the company from the original source in an open dialogue mode. This approach is driven by the fact that at Coax Software we select candidates for our team not for the period of the project, but solely with the expectation of long-term cooperation.

Why COAX Software?

We are more than just a company – see for yourself!

Flexible work schedule

8 working hours that can be selected between 8 a.m. and 8 p.m.


For every teammate, we develop a 6-month career development plan (Personal Development Plan)

Relocation assistance

We offer assistance with apartment search and inspection and reimburse $300 for relocation.

Health insurance and vacation

100% of teammates have health insurance.

Remote friendly

Work from the office or home, or mix both, — the choice is yours.

Training and Knowledge Sharing

We grant access to training courses on Udemy, provide an opportunity to improve English language skills and organize knowledge sharing among teammates.

Autonomous office

Our office is equipped with an electricity generator and Starlink, allowing us to work without interruptions.