What are the main features of a Hotel Management System?
The hotel management systems help you manage all aspects of your hotel. Owners and managers can use it to track guests' reservations, check-in times, room status, and more.
The following are some of the main features of a PMS:
Reservation management
A reservation management system is a software tool used to manage reservations for a property or business. The system allows you to track your bookings, whether for rooms in your hotel or other facilities such as conference rooms or meeting spaces. You can also use this software to create calendars and schedules for your employees, so they know when they're working and their responsibilities during those shifts.
Front-Desk operations
The front desk is the hub of any hotel, so it's crucial to have a PMS that can handle all of the information coming in from guests and staff. In addition, the front desk will be the first point of contact for guests when they arrive at your property, so it's important to have an easy-to-use interface that allows employees to process requests quickly while keeping track of each guest's information.
Front desk employees should be able to use **PMS systems for hotels** to do various practical tasks. In particular, the hotel's personnel has to be able to utilize the hotel's software to see and manually update relevant data, such as guest reservations and the availability of individual rooms. The front desk staff should be able to assist visitors with changing rooms and updating their reservation details. Staff should also be able to manually check people in and out and give key cards if necessary.
Inventory management
Your PMS software should help you manage your entire inventory, from room types, amenities, and pricing to inventory levels for each room type. You can also use this feature to generate reports based on specific criteria, such as occupancy rates or revenue generation by room type. In addition, inventory management helps businesses avoid running out of stock unexpectedly because it helps them plan when purchasing from vendors or suppliers so that they won't run out too soon.
Guest booking
A guest booking module allows you to keep track of all your guests' details, including their name, address, and phone number, as well as their room preferences and any special requests they may have. It also lets you track their payment history to know when it's due for renewal or cancellation. This will allow you to avoid losing revenue from cancellations due to late payments from your guests.
Channel management
Channel management enables hotel managers to track their sales channels, such as online booking sites, third-party travel agencies, and corporate sales teams. This feature helps them understand where their business is coming from so they can focus on those areas that generate the most revenue.
Order & Service management
The Order & Service management module allows you to create different orders, such as room service, catering, laundry, and concierge services. It also allows you to create various services for every order, such as room cleaning or laundry. When a guest places an order, the system will automatically send an email notification to the relevant staff so that they can keep track of all orders and service requests submitted by guests. You can also create customer orders, track their demands, and assign staff members to each order. This ensures that no customer has to wait long for an order or service.
Invoice & Payment options
The invoice & payment options feature allows you to record all expenses incurred by your business, such as food costs, labor costs, management fees, etc. You can also set up automatic billing rules so that invoices are automatically generated when certain conditions are met (for example: when an invoice period ends). The invoices can be sent electronically or printed out manually and handed over personally to customers upon check-out.
Reports and analytics
Hotel managers need to know what's going on in their hotel at all times. A PMS provides data on occupancy rates, room rates, revenue breakdowns, and other important metrics. A good PMS allows managers to drill down into the data and view reports for specific dates or periods as well as for individual departments within the hotel.
The software may generate reports on a wide variety of topics, such as hotel occupancy rates over the previous two years or the effectiveness of a particular marketing route. Financial reports, likewise, may be required for bookkeeping, tax reporting, or even just plain old decision-making.