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5 - 7 November 2024
London
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COAX Software is looking for a Customer Specialist for contractual cooperation for a client's travel product!
A little bit about us: COAX is an outsourcing company specializing in fintech, e-commerce, real estate and travel domains.
Our values coincide when we are together:
- we are result-oriented;
- we value proactivity, initiative and caring;
- build trust through openness and transparency;
- open to innovation and encourage it.
We are looking for a Customer Support Specialist who:
- at least 1 year of experience;
- has English B2 and above;
- knowledge of customer support tools and systems;
- problem-solving skills and the ability to handle customer complaints effectively;
- attention to detail and accuracy in handling customer data and reservations;
- flexibility to adapt to changing priorities and responsibilities;
- able to work both independently and as part of a team.
What you need to do:
- track incoming emails from clients with next-day bookings, handle cancellation requests, changes to booking details, and additional requests for upgrades;
- proactively contact clients after the tour is completed to get feedback and reviews;
- regularly check the company's calendar for pending bookings and ensure their timely fulfillment;
- manage bookings through online travel agencies (OTAs) such as GYG, Viator and Musement, accurately updating our system upon notification of sales;
- resolve incomplete bookings by contacting customers who have not completed the booking process to understand the reasons for the cancellation;
- resolve payment issues by contacting and assisting customers who have technical payment issues;
- manage customer inquiries through various channels including chats, phone calls, and emails;
- coordinate tours by confirming bookings with representatives and coordinating assistance to customers at border crossings;
- organize transfers and VIP services in accordance with customer requests;
- the position involves possible business trips.
The vacancy involves contractual cooperation for the specified project with hourly pay.
We are more than just a company – see for yourself!
8 working hours that can be selected between 8 a.m. and 8 p.m.
For every teammate, we develop a 6-month career development plan (Personal Development Plan)
We offer assistance with apartment search and inspection and reimburse $300 for relocation.
100% of teammates have health insurance.
Work from the office or home, or mix both, — the choice is yours.
We grant access to training courses on Udemy, provide an opportunity to improve English language skills and organize knowledge sharing among teammates.
Our office is equipped with an electricity generator and Starlink, allowing us to work without interruptions.
