Re Plan

Booking service for reselling non-refundable hotel reservations

Travel

Services:

API development

GDS integration

Technologies

Express.js

Node.js

React.js

+ SSR

Timeline: 2 years

Customer profile

A global travel platform that serves as a real-time marketplace for re-selling hotel rooms reached out to COAX for turn-key development services. The client needed to build a powerful online platform that could deliver reservations to sellers and buyers in a way that ensured easy re-booking operations.
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The service specializes in the resale of nonrefundable hotel reservations from people who, for various reasons, no longer need them to those who are looking for the same type of reservation. Many of us are familiar with this situation: you booked a hotel room, paid for it in advance, and then your plans change, and you cannot cancel your reservation without losing money. Every day, thousands of people face this problem around the world.
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It was the key problem that the COAX client wanted to solve by developing a system that could allow anyone to resell their booked room to someone for whom it is relevant. At the time of the request, the client had only a rough outline of the project. The company was searching for reliable partners who could approach the project strategically and offer a range of development options with different budgets.

Note: To maintain confidentiality, our client chose not to disclose their company name. However, the challenges, data, and quotes you'll find in this case study are accurate.

The Challenges

The COAX Design Team accepted the project and walked it through the subsequent phases of the development process:

Insight: This included interviews with stakeholders, customers, and the tech team. COAX gained a thorough sense of the needs of Alertpoint. This analysis helps to build a roadmap for product development.
Research: COAX took the necessary functions required by the client and researched available applications and algorithms that could be viable solutions.
Prototyping: Building prototype models of the software, the client is able to give input into functionality and changes for the final product.
Design: Design with modern software involves conceptualizing, implementing, and modeling complex systems.
Assets Delivery: This stage includes a final review of software requirements, development, deployment, and testing.

The Solution

COAX started by researching how other services use data booking and provided the customer with possible solutions, each of which was more robust and therefore more expensive than the previous one:

Create algorithms to decrypt and accumulate data from third-party systems in a format that is clear and easy for the average user to understand.
Create a neural network that allows for automating the process of transferring data and displaying it in a specific format.
Hire a team of people and enter the data manually but accurately. This option is quite costly because hiring employees is usually more expensive than an automated solution.

The business requirements of the project included the development of a full range of functionality required for the marketplace. This included:

client-side account administration, booking activities, and billing for reports and invoices
admin-side control via a network of dashboards and activity monitoring for financial metrics

The platform had to be equally accessible from both desktop and mobile devices.

COAX allocated a team of six specialists, including frontend and backend engineers, QA, and a project manager. The list of features shipped includes the following:

User account and client validation
Dashboards for customers and operations
Operations management: booking, payments, and brokerage systems
Invoicing
Multiple gateway integrations

COAX was also responsible for the entire process of designing and deploying the cloud infrastructure of the project.

Summing up the customer experience

A year and a half passed between when work commenced on the proof of concept and the launch of the platform in its final form. The initial trust that the client had in the reputation of COAX was validated upon launch.
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To date, COAX provides full support for the project's cloud infrastructure and provides developer support, which includes planned changes in the functionality and design of the service.
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“In working with COAX, we found them to be highly professional and have continued our ongoing relationship and cooperation with COAX on this project thanks to the ongoing support they continue to offer us. We have complete confidence that they will continue to be a responsible development partner.” Ashley Greenfelder, director of the Re:Plan.

Why partner with COAX?

Flexibility & adaptability
Our team understands the importance of flexibility in the construction industry, which is why we work around your schedule to provide services at a time that's convenient for you.
Skilled and dedicated team
The COAX team consists of pioneering industry experts and experienced professionals who meet high proficiency standards. We stick to our ethos and are dedicated to delivering high-quality solutions that can lead the future of digital solutions.
Ongoing support
We're committed to providing excellent support throughout the entire project lifecycle. That's why we don't just focus on our technical specialists but also pay close attention to the professional skills of our project managers to ensure seamless cooperation.
Security and confidentiality
At COAX Software, we take data privacy and security very seriously. We sign a non-disclosure agreement (NDA) and guarantee to keep all project information safe and establish trust.
Growth-focused approach
In the construction industry, businesses need to constantly adapt and grow. That's why we don't just develop custom software solutions, we implement cutting-edge tools that help your business and technology scale for long-term success.
Agile methodology
At COAX Software, we value transparency and efficiency. That's why we follow a truly agile approach when providing IT services for construction companies. We aim to remain flexible and responsive to your needs at all times to ensure project success.