Chatbots are a future of good customer service, whether you believe it or not. These tools help companies access millions of potential customers and efficiently serve them 24/7 without human involvement. Chatbots can transform customer experience and make it more personalized. If the chatbot is programmed well, it provides valuable benefits both to customers and companies.
Despite AI-enabled assistants are considered a new thing, they’re transforming the way businesses interact with their clients right here, right now. Chatbots are already invading e-commerce industry and are considered a long-running trend within this sector.
Speaking facts, more than 85% of companies are expected to use chatbots as their customer service tool until 2020. What do customers think, you will ask? Today, 35% of clients want to see more businesses enabling their own virtual assistants, according to Oracle.
By the way, what is a chatbot?
Chatbots are a programmed software, that can interact and support conversation through a chat interface. You can see chatbots directly on the websites, in the apps, or in messengers like Slack or WhatsApp. Advanced, AI-enabled assistants are able to support various conversational styles, operate a larger volume of data and study through machine learning.