Please introduce your company and give a brief about your role within the organization.
COAX is a software development company with extensive experience in building custom software. We design, develop, and deploy impactful tech products with a flexible approach and a skilled, dedicated team. Since 2010, we create efficient solutions for customers from niche startups to large enterprises. No matter how complex your project is, we can deliver affordable solutions on time. COAX can handle the entire software development cycle and deliver the best customer experience.
I’m CEO of the COAX Software team.
What is the story behind starting this company?
We have started as a small group of web enthusiasts and began our journey with a design agency. Being a designer myself I knew how to face clients' needs and deliver the best quality products. With a high demand on the market for such services we extended our business to the development and turned into a full-cycle company that designs, develops, and deploys impactful tech products with a flexible approach and a skilled, dedicated team.
What are your company’s business model–in-house team or third party vendors/ outsourcing?
COAX Software takes care of the whole product development, from R&D to delivery and testing. From start to finish. Sometimes even more. We’re taking all hiring, technical, and management risks on our side.
Also, COAX adds can staff to client’s teams based on the additional skills required to support their initiatives. Outstaffing reduces the number of staff, which will reduce HR-managers responsibilities.
How does your company differentiate itself from the competition?
We are improving different human capabilities in our projects by integrating of new technologies and internal tools. Everything we do as the company for COAX and our clients helps different communities of software engineers and designers. And we are proud to be part of those changes.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
COAX Software has vast experience across a range of industries. Our specialization and expertise in diverse industries enable us to provide successful software solutions for businesses. Our company is a reliable partner for all your business needs in the following areas:
Please share some of the services that you offer for which clients approach you the most for?
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
COAX works in a collaboration with the clients. Our team quickly and easily responds to changes, provides fast solutions, develops projects that meet all the requirements and needs and controls the costs.
At the very first stage, we help to get started and build the project. We will implement all client’s desires and wishes into reality, create stories, wireframes, personas, and everything needed. We will design the project as this is an important step for any future successful development. We can research and evaluate potential consumers, write stories, wireframes, and come up with a well-defined startup project.
Secondly, once the project is built, we will start the development stage. Our team will always stay in touch with the clients informing them on how everything goes, what project step is performed at the moment to keep you on track about every detail. At this point we program, monitor, check the code, and make the test drive, etc.
Lastly, once everything is coded and programmed, the project must be launched and this is not the end. To make a project a success we need to make sure everything is functioning, addressing user’s needs, simple to understand, and easy to use. Every project requires new options, features, further improvements, and enhancements. Thus we provide further optimization, usage analytics, project monitoring, testing, and new options development.
What kind of support system do you offer to your clients for catering to their queries and issues?
Depending on the client’s need we adapt and customize our processes. Usually, we use the standard support system to handle tickets based on the priorities, we divide them into the following:
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
COAX Software works with the following payment models:
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
We work with all types of clients, from small niche startups to big enterprises. We do not limit ourselves to the strict requirements and are ready to help and find cost-effective solutions for each type of business.
What is the price range (min and max) of the projects that you catered to in 2020?
Between $20.000 and $150.000.
Where do you see your company in the next 10 years?
Living in such an unstable world it’s hard to predict exactly where we’ll appear, however, we are constantly improving and growing. Our mission is to organize and bring creative projects to life and make them work. Hopefully, in 10 years we’ll expand our physical presence and the range of services we offer.
Today, an online presence is a must and an essential prerequisite for any business or startup. This is especially necessary if the organization wants to stand out from the crowd and raise user awareness. In this case, having just a website cannot satisfy all the needs of customers and provide the necessary understanding of the business.
This is where a team of experienced professionals with deep web and mobile application development comes to the rescue.Read Article